1 How to request deletion
Email us from the address you signed up with — that’s how we verify the request is really yours:
Email support@keep-lose.shopping
Or write to support@keep-lose.shopping with the subject “Delete my account”. If you can’t send from your sign-up address (for example, you lost access to it), tell us — we’ll verify you another way before deleting anything.
You can also delete your account directly in the app: open Profile → Delete account, type DELETE to confirm, and it happens immediately. Email works just as well if you no longer have the app installed.
2 What gets deleted
- Your account and email address — your sign-in identity is removed.
- Your posted items and their photos — any photo still on our servers is removed immediately (most already are: photos are purged within 24 hours of posting).
- Your profile and points — balances and history.
- The link between you and your votes — verdict counts on other people’s items stay (they’re anonymous aggregates), but nothing connects them to you.
Your device keeps its local copy. Verdicts and photos stored on your phone belong to you and stay on the device — uninstall the app to remove them.
3 What we keep, and for how long
- Nothing that identifies you, except where we must: records of moderation or ban decisions may be retained where needed to keep the Service safe and prevent abuse.
- Backups — encrypted database backups expire automatically within 14 days; your data disappears from them on that schedule.
4 Timing
We confirm your request by reply and complete deletion within 30 days (usually much sooner). Once confirmed, deletion is irreversible — a new account starts from zero.
For everything else we collect and why, see our Privacy Policy.